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FAQs

  • Why should I pay for a Physical Therapy evaluation when the physician has already evaluated me?

    By law, physical and occupational therapists are required to perform evaluations on all patients despite the fact that they may have been evaluated by a physician or another physical therapist. This law is appropriate because without the evaluation, it is impossible for the physical or occupational therapist to set up a specific program that would best fit the patient’s problem. Therefore, the patient would be on a more generic program which would be ineffective.

  • Does my doctor have to choose where I have Physical Therapy?

    Your doctor will give you his/her recommendation on who to see depending on your diagnosis and the Physical Therapists background which will help your specific diagnosis. However, you the patient have the Choice on where you choose to have your Physical Therapy services.

  • I am running late. Should I come to my appointment?

    Your time is valuable, and so is ours. To prevent you from reading an entire novel in our waiting room when you could be doing better things, our therapists run on time (within a couple of minutes, of course!) If you are running late, it will cut into your appointment time. You are more than welcome to come for your visit, providing you are no more than 10-15 minutes late. If you are able, please call us and let us know that you will be late so we can expect you and not worry that something may have happened. We would rather you cancel last minute than no show for your appointment and leave us wondering…

  • What if I can’t make my appointment?

    We ask for 24 hours notice on any cancellation or changes in your schedule. Your appointment is reserved for you and you only. Because we only book two patients an hour, it can negatively impact our schedule if you fail to show for your appointment or cancel at the last minute. By doing so, we are not able to offer this appointment to a patient who may be on our waiting list that needs it. If you were on our waiting list, we are sure that you would be grateful for the opportunity for that appointment. If you No-Show or cancel last minute, you will be charged a $25.00 fee payable at your next visit. We reserve the right to cancel remaining appointments for patients that chronically no-show or cancel. You will be more than welcome to return when circumstances enable you to make your appointments regularly.

  • Do I need to see a doctor before I can have PT?

    Connecticut allows for Direct Access to a physical therapist. What does this mean to you? It means that you can see a PT for up to 6 visits within a 30 consecutive day period without a prescription ( providing that your injury/condition is not the result of a Motor Vehicle accident, workman’s compensation injury, or requires some spinal procedures). The doctor of your choosing (or PCP) will be faxed your initial evaluation.

    That being said, some insurance companies do not recognize Direct Access, and will require a prescription to be considered for payment. In the event your insurance company does not cover without a prescription, you will be responsible for payment.

  • I do not have health insurance; can I still receive physical therapy treatment?

    Of course, we will not turn you away. We have a self pay cash program already in place for those without insurance coverage for your convenience. Please contact the clinic in which you will have your Physical Therapy in to inquire what the self pay fee will be.

  • How is my insurance carrier billed? Am I responsible to pay anything?

    After your first appointment we will bill your insurance carrier in a timely fashion. Copays are due at the time of your visit. After we receive payment from your insurance company if there is a balance it will be your responsibility and you will be billed. This may be your deductible or your co-insurance.

  • What is the insurance process?

    Patients are responsible to provide current and accurate insurance information and to let us know if there are any calendar year changes. We will call to verify your benefits as a courtesy before your first appointment to verify your coverage; we will handle any authorization that may need to be done.

  • Will my insurance cover this?

    Most insurance companies have physical therapy coverage. Many policies will have a patient responsibility. You may have a copay, deductible, and/or co-insurance. Some policies will require a referral from your physician directly to your insurance company. If you have a policy that requires a referral, it is your responsibility to make sure it is in place before your visit.
    Since all policies are different, we recommend that you call your insurance company and verify your outpatient physical therapy benefit. When you verify your benefit before coming in, you will be well informed about what to expect from your insurance company. Remember, these are the benefits you pay for with your hard earned money. Know your policy to get the most of it!
    We will verify your benefit too. On occasion, patients are told something different than we are by the insurance carrier. If we find out right from the beginning that our information does not match yours, we are better able to catch problems before they start.

  • I have a deductible and/or co-insurance. Why am I being asked to pay this at the time of service?

    We are able to determine (in most cases, to the penny!) what we expect your patient portion to be. Most people find it more affordable and more convenient to pay a little at a time, instead of being billed for multiple visits in one bill in a larger sum. We do our best to be accurate, but the explanation of benefit ultimately determines your patient responsibility. Therefore, if you have any remaining balance due as your insurance company processes your claims, you will be billed accordingly, or refunded in the event of an overpayment.

  • Can I be billed for my copays?

    Unfortunately, no. A copay is a set amount that is determined between your insurance carrier and your employer. Per your insurance contract, it is required to be paid at the time of service. Would you walk out of a grocery store without paying for your groceries?

    We know that copays can be high for some people, but this amount is subtracted from what your insurance company pays us, not in addition to. Please bring your payment at each visit.

  • Do I have to do my home exercise program?

    Performing your home exercises is crucial to your rehabilitation. These exercises are designed to get you as back to “normal” as possible. Isn’t that why you are here?

  • How long will my visit last?

    Your appointment is scheduled for 30 minutes. Some patients may require additional modalities, including ice, electrical stimulation or iontophoresis. Some patients may also wish to stay and perform their exercises. This will add anywhere from 5 to 20 minutes to your time in our clinic after your time with your therapist.

  • What should I wear?

    Wear something comfortable and loose. Jeans are fine if they are not too tight and you can move freely in them. If you are coming to us with a knee problem, it is helpful to bring shorts with you or wear pants that can be pulled up and over your knee. Good fitting and supportive shoes are also recommended for patients performing exercises.
    We do not recommend wearing a skirt, simply because you will be lying on a table. We can make modifications if you forget or don’t have time to change. Feel free to change in our rest room or a private room if you need to!

  • What should I bring?

    You will need to bring your prescription from your physician, your insurance card, a photo id (so we may protect your identity), a list of any medicines you are taking, and your co-payment (or co-insurance, if applicable). If your insurance policy requires you to have a referral on file, please make sure to notify your MD to prevent lapse in your treatment previous to your arrival.
    If you have been in a motor vehicle accident and are going though your health insurance because you do not have medical coverage on your auto policy, you will need to bring a statement from your auto policy that states you do not have medical coverage. This is necessary to process your claims with your health insurance.

  • What should I expect at my first visit?
    When you first walk through our clinic doors, you will be greeted by one of our great support staff. You will be given paperwork to fill out before seeing your therapist. This includes a demographic form, medical history, our financial policy, and any other forms required by your specific insurance company. We try to make this process as painless as possible, but since everyone’s “pain tolerance” is different, we ask that you come 10-15 minutes before your scheduled appointment to complete this paperwork.

    Your physical therapist will introduce themselves, and bring you into the gym or a private room, depending on diagnosis and/or your personal preference. You will be asked questions about your particular condition, and measurements and ranges will be noted. Your therapist will discuss his findings with you and answer any questions you have.

     

  • Are there different phases to your physical therapy programs?

    Phase I
    Evaluate, identify systems that influence your and your doctor’s goals.
    Phase II
    Use a variety of techniques such as muscle energy, counter strain, myofascial release and mobilization (just to name a few!) to facilitate your body’s healing process.
    Phase III
    Design, implement, correct and progress your individual stretching, strengthening and conditioning program. This includes education lifestyle (ie ergonomic body mechanics) and referral to other practitioners that can assist you on your road to wellness.
    Phase IV
    Prevention. Upon discharge, you will leave with a wellness prescription. This is a Home Exercise Program that can be executed at home without the need of skilled care. We can also direct or recommend you to programs that will further enhance your goals and take you to the next level.
    Phase IV Gym Program
    After you are discharged from therapy, patients are able to use our gym to execute their HEP (or any other exercises they wish!) for a modest month to month fee. While use of our equipment does not constitute physical therapy, patients have said they enjoy coming and knowing that they are in a medically supervised environment. If a question arises while performing your exercises, in many cases, it can be answered immediately.